Indústria de Peleteria Cruz Costa, S.A.
Code of Conduct
This Code of Conduct sets out the behaviour expected of anyone who works at Inducol — Indústria de Peleteria Cruz Costa, S.A. — or acts on its behalf. In decisions and working relationships, everyone must act with respect, honesty and a sense of responsibility. The quality of a professional relationship also depends on how people, resources and information are treated.
Before acting
Make decisions based on truthful and relevant information. Do not conceal mistakes, alter records for personal gain or make commitments that cannot be met. Where a personal or family interest may influence a professional decision, disclose the situation before becoming involved. If instructions conflict or there is doubt about the correct course of action, seek clarification before proceeding.
In everyday work
Treat colleagues and others with dignity, without discrimination, humiliation, intimidation or harassment. Respect differences in origin, age, gender, beliefs and personal circumstances. Reject all forms of forced labour and child exploitation. Listen carefully, communicate respectfully and do not use a professional position to exert undue pressure. Follow applicable safety instructions, use equipment correctly and report situations that may put anyone at risk.
Assets and information
Use tools, materials, facilities and digital resources for their intended professional purposes. Avoid waste, damage and unauthorised use. Protect personal data, commercial information and other confidential material, sharing it only with those who need it for their work. Do not disclose photographs, documents or third-party information without proper authorisation. Present completed work accurately, identifying relevant limitations or inaccuracies.
In business relationships
Deal with customers, suppliers and partners clearly and impartially. Do not offer, request or accept advantages intended to influence decisions. Describe products, deadlines and conditions accurately, without promising unconfirmed features or results. Honour agreements and promptly communicate changes that may affect other parties. Distinguish personal opinions from positions taken on behalf of the company.
Use of resources
Use water, energy and raw materials carefully. Follow applicable instructions on waste separation, product handling and spill prevention. Do not ignore practices that may harm people or the environment. Suggest improvements when more responsible ways of carrying out a task are identified, without compromising safety.
When in doubt
Ask the person responsible for the work for clarification, or raise the matter with the company through its published contact details, including geral@inducol.com. When raising a concern, objectively describe what was observed, distinguish facts from suspicions or doubts, and share only the necessary information. Respect for people must also guide how questions are raised, errors are reported and solutions are sought.